Complaints Policy

Omniya Ltd operates a complaint and feedback procedure as part of dealing with your experience, in compliance with the Care Quality Commission Standards.

Our aim is to give you the highest possible standard of service, and we try to deal with all feedback as quickly as possible.

We welcome comments, suggestions or feedback about how we perform. This feedback facility gives you the opportunity to tell us about any concerns, ideas or good experiences about our services, and we will respond to all comments where we are able.

The clinic staff will assist you with the complaints procedure, if required, irrespective of race, age, disability or background. In the event of a complaint, you are asked to speak or write to the Clinic Manager.

For more information, or to give your feedback, please complete one of our forms, or contact:

Bianca Martins
Clinic Manager
bianca@omniya.co.uk
020 7584 4777