Terms and Conditions

Booking and Cancellation Policy

– Your card details will be required for all bookings. We do not store any card details in clinic.

– A deposit of £50 will be required to make any appointments in the clinic. For our free consultations, this can be refunded to you should you wish, or it can be kept on your account and be used towards your treatment cost.

– A non-refundable deposit of £125 is required for all bookings with Dr Ayad Harb. This can be used towards your treatment with Dr Ayad on the day.

– Online bookings can be made for Dr Ayad Harb through our online booking platform where you will need to pay a deposit beforehand. No appointment will be booked until this deposit has been paid.

– Majority of our consultations are complimentary with exceptions of doctors.

– We require a minimum of 48 hours working day notice before any changes or cancellations are made to appointments. *

– 5 working days’ notice is required for changes or cancellations of appointments with Dr Ayad Harb.

– Cancellations within 48 hours (48 hours for doctor and nurse appointments) and appointment “no shows” will result in a £50 or £125 charge (or prepaid deposits being forfeited). After this, any appointments made will need to be paid upfront.

– Cancelled or changed appointments made within the 48 hours period for Dr Roked will be charged in full.